Last updated: November 1, 2025
At La Despensa Dry Goods & Refillery, we take pride in providing clean, high-quality, and carefully sourced products. Because many of our goods are sold by weight, filled into reusable containers, or dispensed in bulk, we are unable to accept most returns for resale. However, we always want you to be satisfied with your experience and will do our best to make things right.
Please inspect your order upon pickup and contact us right away if an item is damaged, defective, or incorrect.
To report an issue:
If the problem is verified, we will gladly offer a replacement item or store credit for the amount paid.
Due to the nature of our business and commitment to sanitation, the following items are non-returnable and non-refundable:
We cannot accept items back once they have left the store, except in cases of verified defect or error on our part.
If you are unsatisfied with a non-bulk, sealed, or packaged item that meets our return conditions, we may accept it for store credit at our discretion.
For bulk or refillable items that are eligible for return (for example, in cases of error or quality concern), the product will be weighed upon return.
Your store credit will be based on the verified weight of the returned amount, calculated at the original purchase price per ounce or pound.
We may deduct the value of any damaged, opened, or contaminated portions that cannot be reused or verified for quality.
Exchanges are available only for defective or damaged items.
If a replacement is not available, we will issue store credit that can be used toward any future purchase.
Refunds are typically issued as store credit.
In limited cases, and only when necessary, refunds may be issued to the original payment method. This determination is made at the discretion of La Despensa management.
For questions or to request a return or store credit, please contact us at:
La Despensa Dry Goods & Refillery
247 W Milam St. | Wharton, TX 77488
Email: amy@ladespensarefillery.com
Phone: (979) 200-2865
This policy is designed to balance customer satisfaction with product integrity and safety. It does not override any rights granted by applicable consumer protection laws.
