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Shipping, Pickup & Payment Policy

Last updated: November 1, 2025

Thank you for shopping with La Despensa Dry Goods & Refillery (“we,” “our,” or “us”). We value your commitment to sustainable living and mindful consumption. This page explains how our order processing, pickup, and payment systems work, as well as how we may handle future shipping or delivery options.


1. In-Store Pickup (Current Service)

We currently offer in-store pickup only at:
247 W Milam St. | Wharton, TX 77488

Customers can place orders online by the weighted ounce. Our team carefully packages each order within approximately 30 minutes during business hours.

  • You may select an AM pickup window (10:00 a.m. – 12:00 p.m.) or a PM pickup window (12:00 p.m. – 5:00 p.m.) when placing your order.
  • We will notify you by email and/or phone when your order is ready for pickup.
  • You may pay online at checkout by card or choose the “Cash” option to pay upon pickup in person.

2. Packaging Policy

We encourage you to bring or purchase refillable containers for your items.

If an order is placed without appropriate containers, we will add the minimum viable packaging needed to fulfill your order safely and accurately.
A charge for this packaging will automatically be applied at the current in-store rate.


3. Shipping & Delivery (Future Services)

At this time, we do not offer shipping or delivery. However, we reserve the right to expand our fulfillment options in the future.

If and when we introduce shipping or local delivery:

  • Eligible zones and delivery fees will be clearly listed on our website.
  • Processing and delivery times will vary depending on order size and destination.
  • Any perishable, refill, or zero-waste-specific restrictions will be outlined prior to checkout.

We will update this policy before any shipping or delivery services are launched.


4. Order Processing Times

Orders are typically processed within 30 minutes of being received during business hours. Orders placed after hours will be processed the following business day.

If your order requires special preparation, bulk items, or restocking, you will be notified by email or phone.


5. Payment Methods

We currently accept:

  • Major credit and debit cards (via secure online checkout)
  • Cash payments (for in-store pickup orders)

We may introduce additional payment options, such as contactless or mobile payments, in the future.

All online payments are processed securely through Lightspeed Retail, which meets current industry standards for data protection and encryption.


6. Refunds, Exchanges & Damaged Items

For information on refunds, exchanges, or damaged items, please review our Returns & Refund Policy.


7. Contact Us

For questions about your order, packaging, or payments, please contact us at:

La Despensa Dry Goods & Refillery
247 W Milam St. | Wharton, TX 77488
Email: amy@ladespensarefillery.com
Phone: (979) 200-2865

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